Help Centre

This help centre will guide you through all the wonderful features of our website, making getting those Domani frames that much easier.

Simply fill in this form by clicking here, and we will send through a few options of nearby stockists for you to check out our stock.

This can be done when confirming the order at the checkout. Simply tick ‘send to a different address’, and then you can fill in the name of the place and the address.

You sure can! This is the same process as the alternate address when confirming the order at the checkout. Simply tick ‘send to a different address’, and fill in the lab address. Please also write in the job number and patient reference in other notes to ensure the lab knows who the order is for.

In the order confirmation page, there is a tickbox just below where you fill in your details labeled ‘Order on approval?’. Simply tick the box, and you are all set.

You can:
Call or email us with your card details (we accept Visa and Mastercard)
Paypal us (send to our account at ‘sales@domanieyewear.com’)
Send through a cheque to our address
Make a bank transfer to:
Domani Eyewear Pty Ltd
BSB: 062 287
Account: 483504819
SWIFT: NATAAU3303M

If you are logged in, you can view your account details by clicking ‘My Account’ at the top of all pages, next to the parts and warranty claims. From here, you can:

  • View your previous orders on the website with us
  • Change your address
  • Change your name, email address or password

If you don’t have an account with us, simply sign up, and if you are an optometrist, we will approve your account so you can start ordering.

There is a form you can fill out by clicking on ‘Spare Parts & Warranty Claims’ up top, or clicking here. Simply fill in the form (please note most of the form is compulsory to fill in), and we will view and process your orders & claims.

Domani Eyewear Pty Ltd will, from the date of purchase, replace or repair, at its discretion, any goods that are defective in materials or workmanship, with the following conditions:

  • The warranty period is 2 years for optical frames and 1 year for sunglasses from the original date of purchase.
  • The faulty product must be returned, together with proof of original purchase.
  • Every effort will be made by Domani Eyewear Pty Ltd to keep replacement frames and spare parts for a number of years, however, Domani Eyewear Pty Ltd reserves the right to replace any faulty frame or sun clip with a similar style if necessary.
  • Warranty does not apply for normal wear and tear, scratches or accidental breakage of sun clips.
  • Domani Eyewear Pty Ltd’s liability shall not exceed the value of the original supply of goods.

Make a warranty claim

You can fill in our contact form at the bottom of the page and we will get back to you soon. If it is more urgent, or you want to speak to us over the phone, you can give us a ring at 1800 251 875 and we can help you out with our stellar service.

To fill in a credit application form, click on this link, fill in the pdf form, and email it through to (sales@domanieyewear.com), and we will process your form for you.

Still have questions?

Please submit the below form and a Domani Representative will be in touch soon.

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